Thank you for your interest in True Alaskan Tours (TAT). Please be advised that your payment for any of our tour offerings constitutes acceptance of these Terms and Conditions, both by you as well as by any guests for whom you purchase a tour.
Payment: Payment is due in full at the time of booking. Payments can only be made via credit or debit card through our online booking system.
Cancellation Policy: Cancellations of confirmed reservations for any reason are subject to the specific cancellation policies of each distinct tour. Policies vary, and are detailed on each tour’s page.
Refunds: No refunds will be made unless the refund is applicable to a specific tour. For example, many Allen Marine Tours offer a whale sighting guarantee or your money back.
Health and Disability Requirements and Medical Services: TAT requires passengers to notify it in writing at the time of reservation of any physical or mental illness or condition which requires special accommodations or services. Passengers requiring personal assistance or who are disabled must be accompanied by someone who assumes full responsibility for such assistance. TAT will make reasonable efforts to accommodate passengers with medical or physical limitations, but reserves the right to deny certain tours to a passenger whose condition, in TAT’s sole discretion, might affect the safety or enjoyment of the tour, either for themselves or for others.
Passengers requiring a wheelchair must bring their own wheelchair. Please note that some tour offerings preclude the use of a wheelchair due to physical conditions of the experience.
Photographs and Videos: TAT occasionally photographs or videos passengers and activities during the course of a tour. TAT reserves the right to use such photographs or videos for marketing and/or training purposes without obligation to compensate the passenger, and each passenger consents to such use.
Responsibility: TAT contracts with independent tour providers. These providers and the accompanying services they render are not under the control of TAT and TAT does not assume any responsibility for the tours provided. Accordingly, TAT has no responsibility for their actions, inactions or failure to perform. In addition, therefore TAT is not liable for injuries, illness, death, delay, accidents, inconveniences, expenses or costs occurring during or arising from or relating to the offered tours or their providers. Each passenger waives any and all claims he or she may have against TAT arising from or relating to a tour offering except those claims that are caused solely by TAT’s gross negligence or intentional misconduct.